Support Transformation Audit
Find out which 40–60% of your support tickets could be automated — and what needs to stay human.
A data‑driven, 90‑day roadmap to reduce support costs while improving quality. No guesswork. Just clarity.
The Problem
Is your support operation:
- ❌ Drowning in repetitive questions your team answers 50 times a week?
- ❌ Spending $500k/year on support but unsure what could be automated?
- ❌ Considering AI chatbots but don’t know where to start?
- ❌ Growing your team but still can’t keep up with tickets?
- ❌ Getting pressure from finance to “do more with less”?
You’re not alone. Most companies don’t know which tickets should be automated versus which require human expertise. That’s where we come in.
What You Get
Complete Ticket Analysis
We analyze your last 90 days of support tickets to identify patterns, bottlenecks, and opportunities.
Automation Opportunity Report
Exactly which questions can be handled by AI (usually 40–60% of volume) with projected cost savings.
Knowledge Gap Analysis
The 10–15 missing help articles causing the most repeat questions.
Agent Performance Insights
See strengths, gaps, and where targeted coaching can help.
90‑Day Action Plan
Step‑by‑step roadmap: what to automate first, what to keep human, and how to implement.
ROI Projection
Estimated cost savings and efficiency gains over 12 months.
Delivered as a detailed report + 60‑minute presentation with your team.
Who This Is For
- ✓ B2B SaaS companies with 10–50 person support teams
- ✓ Companies spending $300k–$2M/year on support operations
- ✓ Teams drowning in tickets despite hiring more people
- ✓ Leaders pressured to “add AI” but unsure where to start
- ✓ Companies where 30%+ of tickets are repetitive questions
How It Works
Share Your Data (Day 1)
Export your last 90 days (or less) of tickets as a CSV.
We Analyze Everything (Days 2–5)
We review every ticket, identify patterns, and build your custom report.
Get Your Report (Day 7)
Review findings and receive a focused 90‑day action plan.
Total timeline: 1 week from start to finish.
Pricing
Pricing varies based on team size and ticket volume. Most engagements range from $2,500–$10,000 depending on complexity and scope.
Have questions? Get your free report to discuss your specific situation, or send an email to [email protected].
FAQ
What data do you need?
A CSV export of up to the last 90 days of tickets from your help desk tool (Zendesk, Intercom, Freshdesk, etc.) — 90 days or less is fine. We’ll send exact instructions.
How is this different from using an AI chatbot tool?
Most AI implementations fail because teams automate the wrong things or have a weak knowledge base. We show you exactly what to automate and fix before you spend $50k on tools.
Do you implement the changes?
The audit gives you the roadmap. Implementation is a separate engagement (we can help, or your team can execute). Think of this as the blueprint—you decide who builds it.
What if we don’t use a standard help desk?
As long as you can export ticket data, we can work with it. We’ve analyzed data from Zendesk, Intercom, Freshdesk, HubSpot, Help Scout, and custom systems.
How long until we see results?
The audit takes 1 week. Most companies see improvements within 30–60 days after implementing the recommendations.